Cracking the Corporate Code: The Revealing Success Stories of 32 African-American Executives (An AMA research report)

  • ISBN-13: 9780814432792
  • $11.14

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Over the last few decades, advances by African-Americans in the business world have been both impressive and well-documented. But even a cursory glance at the statistics -- not to mention a look around most corporations -- reveals that, despite much progress, minority executives are still relatively few and far between. Whether in the form of insensitivity, change-averse corporate cultures, socio-economic factors, or outright racism, African-Americans still face very real obstacles along the path to professional success. To many, these obstacles have seemed insurmountable, and their careers have foundered. But to thousands of others, these challenges have been an invitation to excel, and their accomplishments have been worthy of both praise and emulation. Cracking the Corporate Code delves deeply into the lives and careers of 32 such notable professionals. These are not the men and women usually cited: the high-profile government officials, the legendary civil rights pioneers, or the megastar athletes who have leveraged their on-field success into positions of leadership. The authors have chosen instead to profile individuals who have risen through the ranks of America’s most noteworthy businesses, to the highest echelons of corporate power and influence. In exclusive, eye-opening interviews, these men and women recount their impressive and widely differing career trajectories, revealing what motivated and discouraged them, their sources of support and conflict, and the strategies they developed to excel in organizations like PepsiCo, GE, Merrill Lynch, Kraft, Prudential, Chrysler, and dozens more. Rather than offer these inspiring stories as individual biographies, the authors have identified their common threads, analyzing what they reveal to the reader about: * Reconciling the ambiguities inherent for black professionals in corporate culture * Trusting your own abilities and potential while managing the ever-present issue of race * Overcoming isolation to establish not only your place in the organization but also a voice that will be heard and respected * Reading the unwritten rules and developing the "sixth sense" necessary to play the game *Cultivating and managing the relationships that will be crucial to securing more meaningful and influential positions * Understanding what true power is, how to compete for and acquire it, and how to translate it into substantial leadership Opportunities for success abound for African-Americans. For the last 40 years, the best of the best have been stepping up to seize -- and often create -- those opportunities. The next generation of black professionals will travel the paths blazed by the pioneers profiled in this landmark book, and will be poised to achieve even greater results―while continuing the legacy of diversity for the generations yet to come. Price M. Cobbs, M.D., is co-author of Black Rage and The Jesus Bag, considered classics in the literature of African-American experience. Dr. Cobbs is also an internationally recognized expert on executive leadership, management development, and corporate diversity. He lives in San Francisco. Judith L. Turnock is an attorney, coach, and talent development expert. A lifelong advocate of racial, gender, and economic equality, she is committed to closing the communication gap between blacks and whites, both in the workplace and in the community at large. She lives in New York City. HARDCOVER JACKET COPY―BACK COVER General Business Cracking the Corporate Code The Revealing Success Stories of 32 African-American Executives Price M. Cobbs and Judith L. Turnock “The subtext of black executives’ experiences from 1965 to today is the enormous progress corporate America has already made. At the same time, it is obvious how much work remains to be done. Cracking the Corporate Code will speed up the forward momentum, because the message is so clear and t https://images-na.ssl-images-amazon.com/images/I/51KPgXOoj9L._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/51ZHj0ODOhL._AC_SX60_CR,0,0,60,60_.jpg 304 AMACOM 2003-04-21 English 0814431135 9780814431139 4.7 x 1 x 7.2 inches 14.4 ounces Special edition Books>Politics & Social Sciences>Social Sciences>Specific Demographics>African-American Studies 0814432042 Managing Knock Your Socks Off Service Chip Bell Paperback 5.9 Used In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: * Find and retain service-oriented people * Understand customer needs, expectations and desires * Build a service vision * Design a user-friendly service delivery process * Involve and inspire employees * Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset. https://images-na.ssl-images-amazon.com/images/I/51K6Yd%2BtpuL._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/31dJVTjU4xL._AC_SX60_CR,0,0,60,60_.jpg 256 AMACOM 2013-05-01 English 0814432042 9780814432044 6 x 0.5 x 9 inches 13.4 ounces 3 edition Books>Business & Money>Management & Leadership>Mentoring & Coaching 0814432271 What Your CEO Needs to Know About Sales Compensation: Connecting the Corner Office to the Front Line Mark Donnolo Hardcover 11.14 Used The way a company designs its sales compensation program has a greater impact on behavior and results than any sales training, sales management method, or leadership message. Yet most senior executives fail to see the big picture, leading to fundamental misalignments between sales strategy and organizational goals.Featuring insightful interviews with Fortune 1000 C-level executives and real lessons from the field, this essential book reveals the tough questions leaders should be asking about how sales incentives drive the business. It provides valuable thought models and a Revenue Roadmap identifying the four major competency areas and 16 related disciplines that must connect for an organization to grow profitably. Last but not least, readers will find an interactive report card they can use to grade their own compensation plans.Sales compensation powers the performance of the entire business. What Your CEO Needs to Know about Sales Compensation casts a spotlight on how leaders at all levels can leverage the strategic power of incentives to reach the ultimate goals of their organization. https://images-na.ssl-images-amazon.com/images/I/41OSHCOWPnL._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/318DDCIh6iL._AC_SX60_CR,0,0,60,60_.jpg 288 AMACOM 2013-01-09 English 0814432271 9780814432273 6.2 x 1 x 9.5 inches 1.2 pounds Books>Business & Money>Marketing & Sales>Sales & Selling 081443245X Get Clients Now! (TM): A 28-Day Marketing Program for Professionals, Consultants, and Coaches Jay Conrad Levinson Paperback 11.97 Used Get Clients Now! has helped thousands of independent professionals dramatically increase their client base. With this uniquely practical guide, it's easy to replace scattershot marketing and networking efforts with proven and targeted tactics. Using a simple cookbook model, the book helps readers identify the ingredients missing from their current marketing activities, select the right strategies and tools from a menu of options, and create a completely customized action plan. A structured 28-day program then outlines exactly what they need to do to put it into action. Now fully updated, the third edition combines tried-and-true marketing practices with new ideas for reaching clients. Readers will learn: * How to choose the best marketing tactics for their situation and personality * Hands-on approaches for replacing unproductive cold-calling with the power of relationship marketing * Online networking and prospecting, social media, and internet marketing strategies that really work * Advice on integrating online and offline tactics * Tips for dealing with fear, resistance, and procrastination * And more Complete with worksheets, exercises and all-new examples, Get Clients Now! remains the definitive guide on winning new business. https://images-na.ssl-images-amazon.com/images/I/51KYF9E3aFL._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/517da-Hb6hL._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/41zmjQOT8jL._AC_SX60_CR,0,0,60,60_.jpg 272 AMACOM 2013-05-08 English 081443245X 9780814432457 7 x 0.6 x 10 inches 1.2 pounds 3 edition Books>Business & Money>Industries>Service 0814432476 Positioned: Strategic Workforce Planning That Gets the Right Person in the Right Job Dan Ward Hardcover 14.98 Used From the C-suite to the sales force to the ground floor, downtime is deadly. When a job opens or turns over, organizations must adjust seamlessly. In Positioned, some of the world's best people strategists examine how best to address the constant challenge of having the right people available when needed. Thought leaders including Dave Ulrich, John Boudreau, James Walker, Jac Fitz-enz, Peter Howes, Dan Hilbert, and Naomi Stanford weigh in on the future of strategic staffing, virtual workplaces, disruptive technologies, globalization, and what practices will-and will not-help organizations thrive. Positioned captures the best workforce planning practices from leading organizations such as Boeing, HP, the U.S. Intelligence Community, and others in the private and public sectors. The book's Analytics section examines the evolution of workforce analytics and the roles of HR professionals and consultants. In an era of globally increasing complexity and competition for talent, shortages and misalignment can derail an organization's effectiveness. This book helps them get back on track. https://images-na.ssl-images-amazon.com/images/I/41RDw76vVPL._AC_SX60_CR,0,0,60,60_.jpg;https://images-na.ssl-images-amazon.com/images/I/31kJSthdtaL._AC_SX60_CR,0,0,60,60_.jpg 304 AMACOM 2013-01-09 English 0814432476 9780814432471 6.5 x 1.1 x 9.5 inches 1.3 pounds Special ed. edition Books>Business & Money>Management & Leadership>Strategy & Competition 0814432794 Engaging Government Employees: Motivate and Inspire Your People to Achieve Superior Performance Robert Lavigna Hardcover 12.32 Used Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education. In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency's mission, and committed to its success. Readers will learn: * Why a highly engaged staff is 20 percent more productive * How to get employees to deliver discretionary effort" * How to assess the level of engagement * Why free pizza and Coke every Friday is not a viable strategy * And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America's largest employer can apply the science of engagement to dramatically improve performance.

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