Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

  • ISBN-13: 9781840374162
  • $16.99

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This text aims to teach the reader the principles of good customer service. This edition is updated, and has new sections on: e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell".

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